Frequently Asked Questions
Why should I choose rental-purchase instead of buying?
There are many benefits to the rental-purchase option that are not offered in a traditional retail sale transaction. Some of those benefits are:
Return your merchandise at any time with no obligation to continue payments. This is especially beneficial when unexpected loss of income or unplanned expenses arise such as household or auto repairs.
There are no credit checks and no affect on your credit rating. This gives you the option of using your existing credit line for major purchases and investments.
All merchandise is serviced and repaired at no charge while you are renting.
Should your product need repair or replacement, “loaner” merchandise is provided while you are renting.
You are the customer long after you walk out the door. You make the decisions to keep or return your product each week/month based on your satisfaction with its performance and our service. We must earn your business each time you make a payment.
Doesn’t rental-purchase cost a lot more than retail?
Rental-purchase costs include charges for services and options not offered in a traditional retail transaction. The many benefits listed above cause operating expenses to be higher for rental-purchase than for retail. The rental customer gets what he or she pays for: more service, more options, no debt, and more convenience than retail can offer. In most cases, retail will be less expensive but it is not an accurate comparison due to the many differences between retail and rental-purchase.
Are there hidden charges in renting?
Your total merchandise cost is computed for you before you sign any rental agreement. In addition, retail pricing is available for comparison. Currently, 45 states regulate the rental-purchase transaction with laws designed to protect the consumer. Additional charges apply for reinstatement and in-home payment pick-up. These charges are clearly outlined in the rental-purchase agreement and explained at the time you begin your rental. Optional insurance and “club” benefits are also offered but are not required.
Who are typical rental-purchase customers?
Statistics indicate that many rental-purchase customers are homeowners, and some are married with children. Customers include students, temporarily assigned business executives, military personnel, and in-transit individuals and families. Lots of people use rental-purchase, and all customers have one thing in common: they have immediate needs but can’t or don’t want to accept long-term obligations. Some customers have no access to credit arrangements, while others may only need the merchandise for a limited amount of time.
Is the quality of your merchandise the same as a retail store?
High-quality product is essential to your satisfaction and our success. We take pride in the quality, selection, and brand names found in our stores. Because merchandise may be returned at any time during the rental agreement, it is even more important to provide quality merchandise that lasts.
What do you need to know about me before I can rent something?
Information about you is taken on a Customer Rental Form. Employees can assist you in completing the form, or you may download it from a company’s website and fill it out yourself. It only takes a few minutes. All we need is identification, address verification, income sources, and personal references.
What happens if I decide to return something or can’t make my payment?
You don’t need a reason to return merchandise. Your rental agreement is on a weekly or monthly basis with payments made in advance. If you decide you don’t need or want the merchandise, just call and make arrangements for return. If you do not make your payment on time, reinstatement options are available which enable you to continue your agreement without losing any rights or privileges acquired to date. Reinstatement options are outlined in the rental agreement and are also regulated by State Law.